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HSBC-2015

Whilst Head of UX &Design at HSBC DCOE, leading a team of twenty eight designers, & copy and content editors, we took a quick look into the future to show case some quick wins.
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A different approach

I selected a few key team members to produce this document
The objective was to demonstrate how to approach work using classical UCD. Advancing from problem identification analysis, conceptualisation, through to examples of what could be done.


What was said at HSBC

Joel provides a thoughtful honest opinion, doesn't hold back - simply tells it as it is.. a UX professional who can unravel the most complicated of issues and present a solution
Joel was an excellent manager during the time he headed our team at HSBC. He was consistently warm, approachable and supportive, as well as being an inspiring SME in all things digital. I sincerely miss working with him.
Joel is a power-house of UX and visual design knowledge and application. Joel is an individual who has a strong appreciation for methodical design and logical IA, so Joel is always looking to push UCD as the nucleus of what he and his team produces. He produces a high standard of work and expects the same level from his team. Joel is very passionate about design, exploring lots of different design disciplines and constantly looking to stay up-to-date with latest trends. On a personal level I found Joel to be a great person to work with and learn from, he is very personable and has great energy about him.
Working with Joel, I’ve been fortunate to have the support of one of the strongest UX’ers I’ve encountered. His breadth of experience as a User Experience practitioner enables him to articulate and demystify the UX proposition for stakeholders, translating what can be perceived as arcane theory into a common-sense strategy that delivers lasting real-world business value. Joel is a highly effective advocate and mentor, and his background in delivering digital transformation has been crucial to my own development. I have no hesitation recommending him.
Joel has an unrivalled level of expertise and experience. His knowledge is incredible. Always promoting best in class in whatever he is involved in. He has brought in a huge amount of dynamism to the department, changing the culture of the workplace significantly. Where he saw issues and talent gaps within his team he openly made it a priority to fill those gaps with training and recruitment. Extremely easy to get on with both in and out of the workplace, he's a true asset to any organisation.
As a Head of UX and Design Joel demonstrates a high level of expertise with respect to his knowledge to execute. His approach to the team concept motivates his personnel to excel. By maintaining a comfortable atmosphere in the workplace and focusing on winning, Joel continuously extracts exceptional performance from his people. Effectively creating a team approach within the group, he has made a winning mentality, a fun experience for the people under his command. Joel’s keen sense of his staff allows him to identify and recognise their efforts and future potential.

What I did on this project

VIsion Direction
Resource allocation
Stake holder management
Sign off
Socialising
Influencing